Privacy Policy

1. Who We Are

FNS Computer Technology LLC ("FastTech Computers", "we", "us", or "our") is a computer repair and IT services company located at 2320 Tamiami Trail, Unit 7, Port Charlotte, FL 33952. Phone: (941) 625-8324. Email: Support@fasttechpc.com. Website: www.fasttechpc.com.

2. Information We Collect

We collect the following types of information when you use our services or visit our website:

• Contact Information: Name, phone number, email address, and mailing address.
• Device Information: Device type, make, model, serial numbers, and issue descriptions related to repair services.
• Payment Information: Payment method, transaction amounts, and billing details processed through Square.
• Communication Records: SMS messages, emails, and call logs related to your service requests.
• Website Usage: Pages visited, browser type, and IP address collected automatically when you visit our site.

3. How We Use Your Information

We use the information we collect to:

• Provide computer repair and IT services you have requested.
• Communicate with you about your service orders, appointments, and invoices via SMS, email, or phone.
• Send appointment reminders and service status updates.
• Process payments and generate invoices.
• Improve our services and customer experience.

4. SMS / Text Messaging Policy

When you provide your phone number and consent to receive text messages from FNS Computer Technology LLC, you may receive SMS messages related to:

• Service order status updates (for example, ready for pickup)
• Appointment reminders and confirmations
• Invoice and payment notifications
• Responses to your inquiries

Message frequency varies based on your service activity. Message and data rates may apply.

You can opt out of text messages at any time by replying STOP to any message. Reply HELP for assistance. For more details, see our SMS Terms of Service.

We will never share, sell, or provide your mobile phone number or any personal information collected through our SMS program to third parties or affiliates for marketing or promotional purposes. Your mobile information will not be shared with third parties/affiliates for marketing/promotional purposes.

5. Data Sharing

We do not sell your personal information. We may share information only with:

• Payment Processors: Square, for processing your payments securely.
• Service Providers: Third-party tools we use to operate our business (for example, Supabase for data storage and Vercel for hosting).
• Legal Requirements: When required by law, court order, or governmental authority.

We will never sell, share, or distribute your personal data, mobile phone number, or communication records to third parties for marketing or promotional purposes.

6. Data Security

We implement reasonable security measures to protect your personal information, including encrypted data transmission (HTTPS), secure database storage, and access controls limited to authorized personnel.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data by contacting us at Support@fasttechpc.com or (941) 625-8324.

8. Your Rights

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of SMS communications by replying STOP.
• Opt out of email communications by clicking the unsubscribe link.

9. Contact Us

FNS Computer Technology LLC
2320 Tamiami Trail, Unit 7
Port Charlotte, FL 33952
Phone: (941) 625-8324
Email: Support@fasttechpc.com